Call Us: 01253 362 500

A message to our clients

A message to our clients

We are still open and are here to help

Given the unprecedented situation in the UK regarding the Coronavirus we felt it was important to reassure you that we are continuing to keep our offices clean and safe for both you and our employees and their families.

We are paying attention to the latest government guidance on the transmission of coronavirus.

Know the guidance

Before attending the office, we would be grateful if you would review the most up to date government guidance – just click this link

In line with government advice, we are currently limiting face to face meetings/social contact to protect both you and our employees and their families.   We can offer the following alternatives:

If you do attend our offices

  • Please use hand sanitiser provided at reception. 
  • Please refrain from touching your face and mouth. 
  • Please forgive us if we don’t shake hands

As a Company, we are doing everything we possibly can to remain fit, well and able to work so that we can continue to provide our usual high standard of legal advice for you and help the local community.

Thank you for your support in keeping everyone safe.

With Warmest Regards

1. Our Values and Visions

Our vision
To offer practical legal advice delivered with authority, imagination and efficiency by a friendly and approachable team.

To be transparent, clear and efficient and to create lasting relationships built on trust and dependability.

Our values
BBE Law is an integral part of the community – a trusted partner in life’s journey.

Our team is central to what we do and we’re very proud to employ a diverse range of people who share our common values. They are:

  • Dynamic and ambitious law experts and legal professionals
  • Knowledgeable and confident
  • Focused on delivering results

Our philosophy
The needs of clients are central to everything we do. We build long-term relationships based on mutual respect and driven by our clients’ trust in our ability to deliver results.

‘No hidden costs’ – everything we do is transparent and all costs are made clear, so there are no surprises. We benchmark our services against competitors to ensure all costs are in line with industry standards.

2. Our Client Promise

How we will work together

At BBE Law, we pride ourselves on excellent quality legal advice.

Our promise to you is that we will do everything in our power to ensure a successful experience.

  • We will communicate clearly and in plain English
  • We will be clear and transparent on costs
  • We will listen – so we understand your goals
  • We will provide solutions to help you meet your goals
  • We will stick to agreed timescales
  • We will regularly update you on progress
  • We will welcome your feedback

Client feedback
We welcome feedback about all aspects of our service.

Each of our departments are committed to specific service delivery criteria to ensure we strive to meet our Client Promise for all clients – whether individuals or businesses.

We regularly ask our clients for feedback around how we have performed against our promise – both informally and through questionnaires – as we look to continually improve our service.

3. Accreditations

4. Equality and Diversity

Barker Booth & Eastwood aim to ensure all our services are accessible to all customers. To do this we plan to achieve equality and diversity through a variety of procedures:

We will have disabled access to our main building by the end of 2019

We have car parking facilities at our offices

Home visits and visits to hospitals can be arranged upon request

Interpreters can be arranged upon request

A British Sign Language (BSL) interpreter can be arranged upon request

Documents can be produced in a larger type face when required.

Please ask if you would prefer to meet with a member of staff of a specific gender.

For our People
Barker Booth & Eastwood recognise, support and encourage diversity amongst our People. It our belief that a range of diverse experiences, perspectives and backgrounds help us to deliver our range of services and aid our clients in their needs.

We work together to encourage shared ideas, perspectives and interactions with each other, and in turn with our clients in order to gain mutual respect.

Diversity in our Firm is made up of a variety of characteristics, including (but not limited to) gender, age, religious beliefs and ethnicity, as well as physical and psychological differentiators.

By doing this, we truly adopt different ways of thinking and working that allow us to best serve our equally diverse range of clients and matters.

If you have any more questions regarding any of our services, please don't hesitate to call one of our dedicated advisors on 01253 362 500.

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